Team Lead, Crew Assignment Office (CAO)

Company Description

Be part of the journey!

Our mission is to be our customers' and team's favorite airline.

An open mind, care for others, smart work and, above all, a healthy dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of world's best leisure airline on several occasions, and this is just the beginning.

Want to join us? You will have the opportunity to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

Job Description

In collaboration with the Crew Assignment Lead, the incumbent ensures the coordination of the activities of the Crew Assignment Office (CAO) and supports the coordination team to ensure the smooth running of daily flight operations. They contribute to the skills development of the team, ensure the application of collective agreements and regulatory requirements, and act as a resource person with multiple internal and external partners.

Responsibilities

• Supervise, support and assist CAO coordinators in their daily activities.
• Ensure the smooth running of crew assignment operations and intervene as needed to resolve operational issues.
• Ensure the application of crew member collective agreements as well as Transport Canada regulations.
• Coordinate the training, integration and knowledge development of coordinators.
• Monitor the qualifications, training and inflight training of flight crew members.
• Ensure the updating of operational procedures and reference tools, including SharePoint.
• Control the quality of travel and accommodation reservations for crew members and ensure required follow-ups.
• Collaborate with various departments, union partners and suppliers to coordinate special operations and sub-contracts.

Qualifications

• High school diploma.
• Minimum of three (3) years of experience in crew management.
• Minimum of three (3) years of experience in an environment regulated by Transport Canada.
• Minimum of one (1) year of experience in coordination, supervision or team management.
• Excellent knowledge of Canadian Aviation Regulations (CARs) and collective agreements for flight crew and cabin crew.
• Strong analytical, problem-solving, communication, mobilizing leadership, talent development and priority management skills.
• Excellent command of MS Office tools (Word, Excel, Outlook, Teams) and demonstrated ease with collaborative digital tools and AI. Knowledge of AIMS and Sabre systems is an asset.
• Ability to learn quickly and adapt to new technologies.
• Oral and written mastery of French and English*.

Additional Information

*A good command of French is required for positions in Quebec. The incumbent will need to communicate frequently in English, orally and in writing, with colleagues, clients or other stakeholders, both in Quebec and internationally.

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity prevails. We strive to bring together a workforce that reflects the diversity of our customers as well as the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples and persons with disabilities to apply. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, please contact us so that we can work together to meet your needs appropriately.