Aircraft Parts Sales Advisor

Job Overview

The Aircraft Parts Sales Advisor is responsible for supporting and developing the company's aircraft parts sales activities by providing customers with prompt, professional, and knowledgeable service throughout the sales cycle.

The incumbent manages customer parts requests from initial inquiry through quotation, order placement, sourcing, delivery, invoicing, and warranty and core tracking. They work closely with customers, Original Equipment Manufacturers (OEMs), suppliers, and internal warehouse, receiving inspection, purchasing, finance, and other operational departments to ensure aircraft parts needs are met accurately, on competitive terms, and within required timeframes.

This role combines customer service, sales, supply chain coordination, order management, and aircraft parts administration, with a strong emphasis on customer satisfaction, execution speed, accuracy, and building lasting customer relationships.

What You Will Do

• Develop and maintain strong relationships with current and potential customers in the aircraft parts field, providing prompt and professional service throughout the sales cycle.
• Respond promptly to customer inquiries regarding aircraft parts, including pricing, availability, lead times, certifications, shipping, and other requirements.
• Prepare accurate and competitive quotations by researching internal inventory, Original Equipment Manufacturers (OEMs), distributors, and suppliers, taking into account pricing, lead times, core or exchange requirements, and applicable commercial terms.
• Proactively follow up on quotations and sales opportunities to drive conversion into orders, customer retention, and growth in aircraft parts sales activities.
• Process and manage customer orders from initial inquiry through sourcing, delivery, invoicing, and warranty and core tracking.
• Identify customer needs and recommend appropriate parts, sourcing options, or alternative solutions as needed.
• Coordinate sourcing activities with Original Equipment Manufacturers and suppliers, including RFQs and availability requests, purchase orders, urgent follow-ups, backorders, and delivery commitments.
• Work closely with warehouse, receiving inspection, shipping, and other internal departments to coordinate inventory allocation, parts receipt, priority requests, and timely order delivery.
• Keep customers informed throughout the order processing cycle regarding any changes in pricing, availability, lead times, delivery schedules, and shipment status.
• Quickly and professionally resolve discrepancies or issues related to customers, suppliers, orders, invoicing, warranties, cores, and deliveries, escalating major issues to management as needed.
• Accurately enter and maintain customer, quotation, sales order, purchase, and transaction information in the ERP and other company systems, ensuring complete and accurate documentation.
• Collaborate effectively with sales, purchasing, warehouse, receiving inspection, shipping, finance, and technical service teams, as well as external suppliers, to meet customer needs, ensure delivery deadlines are met, and provide an excellent customer experience.

What You Will Bring

• College diploma or university degree in business administration, supply chain management, aviation management, or a related field, or an equivalent combination of education and relevant experience.
• Two to five years of relevant experience in aircraft parts sales, parts sourcing, inventory and warehouse management, supply chain, or a related aviation environment.
• Experience in customer service and/or sales, coupled with strong relationship-building skills and a customer-centric approach.
• Sales orientation and ability to identify business opportunities, understand customer needs, and exercise good commercial judgment regarding pricing and margins.
• Excellent oral and written communication skills, with the ability to communicate effectively in French and English.
• Strong organizational and time management skills, with the ability to simultaneously manage multiple customer requests and priorities in a fast-paced environment.
• High attention to accuracy and detail, coupled with strong problem-solving, follow-up, and decision-making skills.
• Ability to work autonomously and collaboratively with multidisciplinary teams, customers, Original Equipment Manufacturers (OEMs), distributors, and suppliers.
• Proficiency in the Microsoft Office suite, including Outlook, Excel, and Word; experience with JD Edwards EnterpriseOne or a comparable ERP system is considered an asset.
• Knowledge of aircraft parts terminology, certification requirements, warranties, exchange programs, and core parts, or experience with aircraft parts suppliers, Original Equipment Manufacturers, distributors, or aviation maintenance organizations, considered an asset.