Travel Consultant, Vacations

Company Description

Be part of the trip!

Our mission is to be the favorite airline of our customers and our team.

Open-mindedness, caring for others, intelligence at work, and above all a healthy dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of world's best leisure airline on several occasions, and this is only the beginning.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

Job Description

As a travel consultant, you will guide our clients in planning and booking their dream vacations. You will use your expertise to understand their needs and recommend suitable destinations, itineraries, and accommodations. Your role also includes business development, active prospecting, and expanding your clientele.

You will be responsible for all file follow-ups, including payments, changes, special requests, confirmations, and complete customer support until their return from travel.

Please note that our agencies are open 7 days a week, including certain evenings.

Your main responsibilities

• Advise clients on travel options offered by our partners.
• Develop and maintain a loyal clientele through personalized and professional service.
• Conduct prospecting and create business opportunities to support sales growth.
• Ensure complete management of client files, from booking to trip finalization.
• Achieve monthly and annual sales and revenue targets.
• Quickly analyze client needs and propose adapted solutions.
• Sell travel packages in all categories, including complex itineraries on Apollo and Sirev.
• Stay abreast of market trends, anticipate travelers' needs, and adapt to complex situations.

Qualifications

• Minimum of 5 years of sales experience in a retail environment with targets.
• Mandatory OPC certification.
• Ability to develop strong and authentic business relationships.
• Excellent team spirit and strong ability to collaborate and help each other to achieve common goals.
• Excellent communication skills and dynamic attitude.
• Comfortable with social media and ability to quickly learn new software.
• Flexibility to work on a variable schedule, including evenings and weekends.

Additional Information

#LI-RD1

• Competitive salary
• Paid vacations and leaves
• Health, dental, and vision insurance
• Employee discounts
• Retirement savings plan

Artificial intelligence tools are used for candidate screening, whether to sort or pre-select profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity takes precedence. We strive to bring together a workforce that reflects the diversity of our customers as well as the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples, and persons with disabilities to submit their applications. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, please contact us so that we can work together to meet your needs appropriately.