Holiday Travel Advisor (1-year temporary)

Company Description

Be part of the journey!

Our mission is to be the airline of choice for our customers and our team.

Open-mindedness, care for others, intelligence at work and above all a healthy dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of world's best leisure airline on several occasions, and this is only the beginning.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

Job Description

In collaboration with the call centre supervisor, the holiday travel advisor assists customers in planning their travel projects by offering solutions tailored to their needs, while providing an exceptional service experience and maximizing sales opportunities.

Responsibilities:

• Answer incoming customer calls and provide personalized service.
• Effectively identify needs in order to recommend the best travel options.
• Research, plan and book travel products using available tools.
• Design and sell travel packages and itineraries, including complex a la carte itineraries.
• Confidently present the various options offered by major industry suppliers.
• Support customers using online booking tools and follow up on current files. (Sirev and PC voyages an asset)
• Develop sales of complementary products and contribute to achieving commercial objectives.
• Stay abreast of market trends and adapt recommendations according to customer needs.

Qualifications

• High school diploma or equivalent combination of relevant education and experience.
• Minimum of 2 years of experience in travel product sales in a travel agency or call centre.
• Experience in planning and booking international travel involving multiple products and destinations.
• OPC certification required; TICO certification considered an asset or willingness to obtain it.
• Excellent skills in advisory sales, influence, prospecting and building trusting relationships with customers.
• Excellent communication, customer service, organizational, and time and emergency management skills.
• Excellent command of MS Office tools (Word, Excel, Outlook, Teams) and demonstrated ease with collaborative digital tools and AI (e.g. Copilot). Ability to learn quickly and adapt to new technologies.
• Oral and written proficiency in French and English.*

* Good proficiency in French is required for positions in Quebec. The incumbent will need to communicate frequently in English, orally and in writing, with colleagues, clients or other stakeholders, both in Quebec and internationally.

Additional Information

• Schedule Monday to Saturday, 9 a.m. to 5 p.m. Availability on weekdays and weekends is required. (2 Saturdays per month).
• Base salary plus commissions. (competitive incentive program)
• Three weeks of vacation and five personal days upon hiring.
• Budget allocated for fam trips.
• Group insurance, RRSP and advantageous travel privileges, including unlimited standby tickets, confirmed tickets and exclusive discounts.

Artificial intelligence tools are used for application analysis, whether to sort or pre-select profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity is paramount. We strive to bring together a workforce that reflects the diversity of our customers and the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples and persons with disabilities to apply. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you require accommodation measures, please contact us so that we can work together to properly meet your needs.