Destination Career

Rheinmetall Canada is proud to be part of the German Rheinmetall group, one of Europe's largest suppliers of systems and equipment for defense and security. We offer innovative solutions for vehicle systems, tactical systems, and electronic solutions.

Among the many benefits we offer: a flexible work schedule with teleworking, a comprehensive range of employee benefits, a cafeteria service, an entertainment and fitness room, free parking, and an environment surrounded by greenery.

Reporting to the Customer Experience Manager, the After-Sales Support Representative will have the main challenge of ensuring that equipment is available in the supply chain within the required timeframe and that inventory is kept up to date. The representative will also be responsible for ensuring that repairs are made within the deadlines prescribed by clients. Furthermore, the representative will be responsible for managing material resources belonging to Rheinmetall and/or the client.

The main responsibilities of this position:

• Process and respond to customer requests and new orders within the required timeframes.
• Control customer and internal inventories; organize inventory movements to ensure inventory accuracy.
• Ensure constant communication with key stakeholders (finance, sales, production, program management, etc.) regarding requirements and impacts.
• Ensure rigorous follow-up of files, prevent delays, and resolve problems to guarantee an optimal customer experience.

The qualifications you should possess:

• Three to five years of experience in material resource management or a related field.
• College diploma or equivalent experience in material management.
• Mastery of French and English (spoken and written)*.
• Ability to work under pressure efficiently, professionally, and in an organized manner in a collaborative work environment with frequent changes in deadlines and priorities.
• Ability to communicate well and manage demanding requests or customers.
• Knowledge of Excel and the Microsoft Office 365 suite.

*Rheinmetall Canada's clients and partners are mostly from outside Quebec, as is its subsidiary Rheinmetall Provectus, which is based in Ontario.

Assets

• Possess knowledge in reading technical drawings.
• Knowledge and experience working with SAP® enterprise resource planning software or any other equivalent system (Asset).

We thank all applicants for their interest. However, only those candidates whose applications are selected will be contacted.
Rheinmetall Canada subscribes to the principle of employment equity.

** Certain conditions vary depending on the status of the position.