Customer Experience Specialist - Airport - Proactive Recruitment

Location: Winnipeg, MB, Canada (on-site)
Starting salary: $19.88 per hour
Department: Airports Canada & CX Strategy
Category: Unionized Personnel (Unifor)
Job type: Full-time or part-time

The Position

Air Canada is currently seeking Customer Experience Specialists to join its team at the Winnipeg airport. In this role, you will be in direct contact with our customers. You will play an important role in ensuring all our flights are ready to depart safely and on time, and in assisting customers at the airport at every touchpoint of their journey.

If you are an enthusiastic, caring person who loves working with people, you may be very close to landing your ideal job.

What your day will look like

As a Customer Experience Specialist at the Winnipeg airport, you will be part of a dynamic and diverse team of Air Canada concierge and customer service representatives. You will be expected to contribute to a smooth customer experience:

• Check in customers, and prepare and issue boarding passes.
• Assist customers during pre-boarding and provide flight schedule and connection information.
• Provide assistance to customers with special needs throughout their journey and ensure they get to their boarding gate and baggage claim on time and safely.
• Remain on the move across the airport to get to your assigned work areas.

Watch this video to learn more about the Customer Experience Specialist role: https://www.youtube.com/watch?v=KyHEfhjMl0c

Your Benefits

As one of Canada's leading employers, we ensure we reward our employees well by offering many benefits:

• Air Canada employees love to travel, and our employee travel privileges program is one of the most generous in the industry. You will be entitled to travel privileges for yourself and other eligible persons once you have completed 28 weeks of service.
• The type of collaboration you would like to have with us is your choice: we offer both full-time and part-time positions.
• We value your well-being, which is why we offer you and your family a wide range of benefit plans, including health and dental care plans.
• Training and development tools are also offered to help you reach your full potential.

Qualifications

Required Skills and Experience

• Availability to attend and successfully complete a five- to seven-week full-time paid training program.
• Availability to work rotating shifts over a 24-hour period (including weekends and holidays).
• Ability to walk long distances or stand for long periods of time.
• Ability to lift, push, pull, and provide wheelchair service to mobility-impaired customers.
• Ability to work to tight deadlines to ensure punctuality.
• Ability to comply with Air Canada's attendance and dress code standards.
• Customer service experience and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Strong problem-solving and solution-finding ability, in accordance with Air Canada policies and guidelines.
• Attention to safety and security.
• Show punctuality and reliability to support the overall success of the team in a fast-paced environment.
• Requirement to obtain and maintain any applicable transportation security clearance and additional clearances. Please consult Transport Canada's website for more details.
• Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided prior to the start date.

Language Requirements

Candidates must be fluent in English. In addition, preference will be given to candidates who are fluent in English as well as one of the following languages: French or Spanish.

Take your career to new heights!

Do not miss this unique opportunity to participate in the growth and expansion of Canada's largest airline. Embark with us and watch your career take off.

Diversity and Inclusion

Air Canada is firmly committed to diversity and inclusion, aiming to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to our company's success.

As an equal opportunity employer, we welcome applications from all individuals in order to build a diverse workforce representative of the diversity of our customers and the communities where we live and serve.

Air Canada thanks all candidates for their interest, but will only communicate with those selected for the next steps.