Customer Experience Specialist - Airport - Proactive Recruitment

Location: St-John's, NL, Canada (on-site)
Starting salary: $19.88 per hour
Department: Airports Canada & CX Strategy
Category: Unionized Personnel (Unifor)
Employment type: Full-time or Part-time

The Position

Currently, Air Canada is looking for Customer Experience Specialists to join its team at the St. John's Airport. In this role, you will be in direct contact with our customers. You will play an important role in ensuring that all our flights are ready to depart safely and on time, while assisting customers at the airport at every touchpoint of their journey.

If you are an enthusiastic, caring person who loves working with people, you might be very close to landing your ideal job.

What will your day look like?

As a Customer Experience Specialist at the St. John's Airport, you will be part of a dynamic and diverse team of greeting attendants and Air Canada representatives. You will contribute to a smooth customer experience:

• Check in customers, and prepare and issue boarding passes.
• Assist customers during pre-boarding and provide information on flight schedules and connections.
• Provide assistance to customers with special needs throughout their journey and ensure they get to their boarding gate and baggage claim on time and safely.
• Remain in motion from one end of the airport to the other to get to the work areas to which you are assigned.

Watch this video to learn more about the role of Customer Experience Specialist:

Your Benefits

As one of Canada's leading employers, we ensure we reward our employees well by offering many benefits:

• Air Canada employees love to travel, and our employee travel facility program is one of the most generous in the industry. You will be entitled to travel facilities for yourself and other eligible individuals once you have completed 28 weeks of service.
• The type of collaboration you would like to have with us is your choice: we offer full-time and part-time positions.
• We value your well-being, which is why we offer you and your family a wide range of employee benefit plans, including health and dental care plans.
• Training and development tools are also offered to help you reach your full potential.

Qualifications

Required Skills and Experience

• Availability to attend and successfully complete a paid full-time training of five to seven weeks.
• Availability to work rotating shifts over a 24-hour period (including weekends and holidays).
• Ability to walk long distances or stand for long periods.
• Ability to lift, push, pull, and provide wheelchair service to mobility-impaired customers.
• Ability to work under tight deadlines to ensure punctuality.
• Ability to respect Air Canada's attendance and dress code standards.
• Customer service experience and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Strong ability to problem-solve and find solutions in compliance with Air Canada policies and guidelines.
• Attention to safety and security.
• Demonstrate punctuality and reliability to support the overall success of the team in a fast-paced environment.
• Obligation to obtain and maintain any applicable transport security clearance and additional authorizations. Please consult the Transport Canada website for more details.
• Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

All things being equal, preference will be given to bilingual candidates.

Make Your Career Take Off!

Don't miss this unique opportunity to participate in the growth and expansion of Canada's largest airline. Embark with us and watch your career take off.

Diversity and Inclusion

Air Canada is firmly committed to diversity and inclusion, aiming to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to our company's success.

As an equal opportunity employer, we welcome applications from all individuals to build a diverse workforce representative of the diversity of our customers and the communities where we live and offer our services.