Aircraft Detailing Personnel Supervisor

Description

SKYSERVICE BUSINESS AVIATION Skyservice is North America’s leader in business aviation. Focused on key principles of safety and excellence, we offer a comprehensive service support experience and expertise ranging from aircraft management to charter, maintenance, and aircraft sales, at our aeronautical service terminals in airports in Canada and the United States. People and values are inseparable assets that drive our commitment to quality, safety, respect, and efficiency. These core values guide us daily and contribute to our reputation as leaders in aviation services. Skyservice is a team fully dedicated to supporting and developing its personnel. If you want to advance your career and join a team determined to go further and higher in business aviation, the Skyservice family of companies is the team for you. Get to know us: https://www.skyservice.com/fr

A bright future for you at Skyservice: Chez Skyservice, nous continuons de croître et de fournir un service de haute qualité à nos clients, d’étendre notre empreinte et notre nom dans toute l’Amérique. You will bring a keen eye for detail, a fast-paced work ethic, and dynamic schedules to a team that works together to exceed client expectations. We are driven by excellence and are fully dedicated to supporting and developing our teams!

The Aircraft Detailing Personnel Supervisor is responsible for leading and coordinating the aircraft detailing team to ensure high-quality service, operational efficiency, and compliance with safety standards. This role requires strong leadership, communication, and organizational skills to foster a teamwork environment and maintain positive relationships with internal and external stakeholders.

SUMMARY OF RESPONSIBILITIES:

• Provide leadership, guidance, and support to the aircraft detailing team.
• Foster good team spirit through effective communication and the maintenance of good relationships.
• Monitor and manage the performance of direct reports, offering fair and constructive feedback.
• Mentor team members to ensure consistent quality and adherence to standards.
• Manage and resolve client concerns in a prompt and professional manner.
• Create and maintain positive relationships with airport authorities, suppliers, and any other relevant partners.
• Supervise inventory usage and notify management of any potential low inventory levels.
• Manage work schedule creation, time tracking, vacations, and overtime in accordance with budgetary guidelines.
• Facilitate communication between the aircraft detailing teams and operations teams to ensure smooth coordination.
• Disseminate operational announcements and relevant information to personnel in a timely manner.
• Investigate operational delays and implement corrective measures as needed.
• Support incident investigations and help prepare event reporting documents.
• Ensure compliance with all safety, security, and regulatory procedures.
• Lead by example, applying company policies and always prioritizing safety.
• Other duties as assigned.

TRAINING AND SKILLS:

• 5 to 7 years of experience in aircraft detailing or a related supervisory role.
• Exceptional customer service and interpersonal skills.
• Proven ability to lead, motivate, train, and retain team members.
• Collaborative mindset and strong problem-solving skills.
• Excellent knowledge of computer systems and tools.
• Flexibility to extend work hours, work on-call, and work under pressure.
• Post-secondary education considered an asset.
• Professional conduct and strong decision-making skills.

Social Benefits Here are some of the perks and benefits we offer:

• Collective health insurance plan for you and your eligible dependents, including health care, vision care, and dental care
• Employee Assistance Program
• Collective retirement savings plan with employer matching contributions
• Paid sick and personal leave
• Employee referral program
• Service years awards

Skyservice is an equal opportunity employer and welcomes applications from all interested individuals. If, for any reason, you are unable to submit your application through our employment site, please contact a member of our Human Resources team to make special arrangements.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.